Independent guide
Online mug seller and order checklist
Keep the exact listing and approved personalisation so the delivered item can be compared with the order.
Updated 2026-09-10
Identify the trader
Look for the business or trader name, geographic contact details and a usable route for questions. Marketplace branding may not be the seller’s identity.
Save the specification
Record material, dimensions or capacity, colour, decoration, care, quantity and personalisation. Keep screenshots or confirmation of the agreed version.
Read timing and remedies
Check total price, dispatch and delivery information, damage reporting and cancellation or return terms. Official guidance notes that clearly personalised goods can have different cancellation treatment.